Enquiries

The advice given through our enquiry service is based on the best and most up to date information available at the time. However, it is not a definitive opinion as only the courts can interpret legislation with any authority.

Have you tried the FAQ or Decision Tree pages?

Due to the volume of enquiries we receive we recommend that you first access the FAQ or Decision Tree pages, where you can find answers to several of the most commonly asked questions.

You can also attend one of several industry conferences attended by NMO and ask your specific questions at the Q & A sessions. Future events are listed in the Events section of the website.

Submit an enquiry

We recommend that all enquiries are made via our online enquiries system where they will be given priority over telephone or postal enquiries – simply click Submit an Enquiry and follow the on screen instructions.

Alternatively you can telephone us on 020 8943 7227 or write to us:

Enforcement Authority
NMO
Stanton Avenue
Teddington
Middlesex
TW11 0JZ

How to make a complaint

Simply click Submit an Enquiry and choose “comment on our Enquiry Service” under “Type of Enquiry”. Please understand that this is an area on our website where you can make a comment or complaint about our enquiry service and should not be confused with making complaints about non compliance of specific products.

What types of enquiries can we answer?

We can answer enquiries on enforcement process and scope.

Policy questions should be made to BIS or the European Commission as appropriate